Complaints

Complaints. If you are unhappy with anything about the service you have received from us, email info@quaycrew.com. We will acknowledge your complaint within 2 working days and give you a full written response within 20 working days. If we cannot resolve it in that time we will write to you before then with a new date. If your complaint is still not resolved at the end of that process, we will notify the Maritime and Coastguard Agency, as we are required to do under the Maritime Labour Convention 2006. You may also contact the MCA yourself at any time at mlc@mcga.gov.uk — you do not need to use our process first. We will never treat you differently, or affect your prospects of work through us, because you have made a complaint.

Complaints about how we use your personal information. Email info@quaycrew.com, for the attention of our Data Protection Lead. We handle these in the same way, and to the same timescales, as any other complaint. You also have the right to complain to the Information Commission, which is still known as the ICO, at ico.org.uk/concerns or on 0303 123 1113.